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  • How will I know how to get into my villa?

    You’ll receive a code for the front door of your house 24-48 hours prior to arrival.

  • What time do I need to check in and check out?

    On the day of arrival, check-in begins at 4PM. Check-out is at 10AM.

  • Who should I contact for assistance?

    With our homes, you don’t just get a place to stay. we have a team of dedicated staff waiting to answer your questions or concerns. Guest Services can be reached at: (407)

  • who should I contact for service add ons?

    Guest services is your point of contact for all service add-ons, including extra rental items and extra services.

  • Will toiletries and pantry basics be stocked when I arrive?

    Each bathroom features a starter kit of travel sized luxury soap, shampoo, conditioner, body wash, lotion, and a roll of toilet paper. Your home will also come equipped with a starter pantry kit, comprised of 1 paper towel roll, 3 black garbage bags, 1 white kitchen garbage bag, 3 dishwashing tabs, 1 small bottle of dish soap, 1 laundry pod. There are a few grocery stores near by, be sure to read the welcome packet for that info.

  • Will I have daily house keeping?

    Your home will be spotless when you arrive, and we’ll get it cleaned up when you leave. But outside of that, it’s up to you to keep the house in shape. Daily housekeeping is available for a fee. please call us for more details.

  • Will the pool at my villa be heated?

    Pool heat is available upon request, the cost will be $40 per day.

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